Refund and Returns Policy
Return Policy
We at Cookies Village are dedicated to providing you with the best possible cookie experience. If, for any reason, you’re not completely satisfied with your purchase, we’re here to assist you.
Returns
You have 24 hours from the time of receiving your order to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in its original packaging.
Refunds
Once we receive your returned item, our team will inspect it. We will promptly notify you of the status of your refund after the inspection.
If your return is approved, we will initiate a refund to your original method of payment. The credit will be processed within a certain number of days, as determined by your card issuer’s policies.
How to Initiate a Return
To initiate a return, please contact us within 24 hours of receiving your order. You can reach out to us via the following methods:
- Call us at +971 50 740 4400 and share the reason for the return.
- Email us at refund@cookiesvillage.com and provide details about the return along with any pictures if the item is broken or damaged.
Our customer service team will guide you through the return process and provide you with further instructions.
Shipping
You are responsible for covering the shipping costs associated with returning the item. Please note that shipping costs are non-refundable.
Contact Us
If you have any questions or concerns about our return policy, please feel free to contact us:
- Phone: +971 50 740 4400
- Email: refund@cookiesvillage.com
We are here to ensure your satisfaction and make your Cookies Village experience delightful.
